Zendesk
MCPZendesk holds the tickets where users describe a failure in their own words. Antimetal searches them to size impact and pin down when reports began.
#What Antimetal does with Zendesk
- Search support tickets for user-reported symptoms
- Read comments for reproduction details
- Size customer impact from ticket volume
- Confirm when reports started relative to a change
#Connecting Zendesk
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Open Integrations in the Antimetal dashboard
Go to Integrations in the Antimetal dashboard and find Zendesk.
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Authorize Antimetal in Zendesk
Click Connect and follow the prompt. Depending on the tool this is either an OAuth handoff or a read-only credential you generate in Zendesk and paste into Antimetal.
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Confirm the connection
Once Zendesk shows as connected, Antimetal begins pulling from it during investigations. No further configuration is required.
#Permissions and access
Antimetal connects over MCP with read-only access and performs no write operations. The exact scopes depend on the credential you issue in the vendor tool — grant read access only.
All tenant data is processed in isolated environments. See security and compliance for details.
Contact us via Slack or at support@antimetal.com.
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