Zendesk
Zendesk holds the tickets where users describe a failure in their own words. Antimetal searches them to size impact and pin down when reports began.
What Antimetal does with Zendesk
- Search support tickets for user-reported symptoms
- Read comments for reproduction details
- Size customer impact from ticket volume
- Confirm when reports started relative to a change
Connecting Zendesk
Go to Integrations in the Antimetal dashboard and find Zendesk.
Click Connect and follow the prompt. Depending on the tool this is either an OAuth handoff or a read-only credential you generate in Zendesk and paste into Antimetal.
Once Zendesk shows as connected, Antimetal begins pulling from it during investigations. No further configuration is required.
Permissions and access
Antimetal connects over MCP with read-only access and performs no write operations. The exact scopes depend on the credential you issue in the vendor tool — grant read access only.
All tenant data is processed in isolated environments. See security and compliance for details.
Related integrations
Need help?
Contact us via Slack or at support@antimetal.com.