Intercom

#What Antimetal does with Intercom

• Search conversations for customer-reported symptoms
• Read contacts and companies to size who is affected
• Search help articles for known workarounds
• Confirm when user reports started relative to a deploy

#Connecting Intercom

1. Open Integrations in the Antimetal dashboard

   Go to Integrations in the Antimetal dashboard and find Intercom.

2. Authorize Antimetal in Intercom

   Click Connect and follow the prompt. Depending on the tool this is either an OAuth handoff or a read-only credential you generate in Intercom and paste into Antimetal.

3. Confirm the connection

   Once Intercom shows as connected, Antimetal begins pulling from it during investigations. No further configuration is required.

#Permissions and access

Antimetal connects over MCP with read-only access and performs no write operations. The exact scopes depend on the credential you issue in the vendor tool — grant read access only.

All tenant data is processed in isolated environments. See security and compliance for details.