ServiceNow
ServiceNow holds ITSM incidents, change records, and the CMDB. Antimetal reads change records in particular, because a recent change is one of the most reliable explanations for a new failure.
What Antimetal does with ServiceNow
- Read ITSM incidents and their history
- Read change records to correlate a change with an outage
- Query the CMDB for service ownership and dependencies
- Pull prior tickets describing the same symptom
Connecting ServiceNow
Go to Integrations in the Antimetal dashboard and find ServiceNow.
Click Connect and follow the prompt. Depending on the tool this is either an OAuth handoff or a read-only credential you generate in ServiceNow and paste into Antimetal.
Once ServiceNow shows as connected, Antimetal begins pulling from it during investigations. No further configuration is required.
Permissions and access
Antimetal connects over MCP with read-only access and performs no write operations. The exact scopes depend on the credential you issue in the vendor tool — grant read access only.
All tenant data is processed in isolated environments. See security and compliance for details.
Related integrations
Need help?
Contact us via Slack or at support@antimetal.com.